Getting started
How to download the BridgeOne app
Step-by-step instructions for iPhone and Android, plus answers to the questions we get asked most. The whole thing takes about two minutes.
- Free to download
- 2 min start to finish
- iPhone & Android
Fastest route: use our download link
One link sends you to the right store for your phone. Open it on the device you want the app on, then tap the button for your platform.
Install
Follow the five steps for your phone
Pick your phone below. The steps change to match the store you'll be using.
From the Google Play Store · roughly two minutes
-
Open the Google Play Store
Find the Play Store icon in your app drawer or on your home screen. Swipe up from the bottom of the screen to see all your apps.
Play Store icon -
Tap the search bar and type BridgeOne
The search bar sits across the top of the Play Store. Type BridgeOne and tap the search key on your keyboard.
Search field -
Check you have the right app
Look for the BridgeOne logo and confirm the developer name underneath reads BridgeOne before you install.
Look for this icon -
Tap Install
Tap the green Install button. If you are asked to sign in, use the Google account attached to your phone. The app is free.
Play Store listing -
Tap Open
When the progress circle finishes, tap Open. The BridgeOne icon will also appear in your app drawer.
Open button
From the App Store · roughly two minutes
-
Open the App Store
Find the blue App Store icon on your home screen. If you cannot see it, swipe down from the middle of the screen and type "App Store" in the search bar.
App Store icon -
Tap Search, then type BridgeOne
Search is the magnifying glass in the bottom-right corner. Type BridgeOne into the search field and tap Search on the keyboard.
Search field -
Check you have the right app
Look for the BridgeOne logo and confirm the publisher name underneath reads BridgeOne. There are apps with similar names.
Look for this icon -
Tap Get, then confirm
Tap the Get button next to the app name. Confirm with Face ID, Touch ID, or your Apple Account password. The app is free.
App Store listing -
Tap Open
When the download finishes, the button changes to Open. Tap it, or find the BridgeOne icon on your home screen.
Open button
FAQ
Frequently asked questions
9 questions
Is downloading the app free?
Yes. BridgeOne is free to download on both the App Store and Google Play. You will not be charged when you tap Get or Install.
Which phones does the app work on?
Any iPhone X and above running a recent version of iOS, and Android phones running Android 8.0 or later. If your device is older, the store will tell you the app is not compatible.
I searched and cannot find the app. What now?
Use the download link at the top of this page instead of searching. It opens the correct store listing directly. Also check that your store region matches the country you are in, as listings vary by region.
The store is asking for a payment method. Why?
Some Apple Accounts and Google accounts ask you to confirm payment details the first time you download anything, even a free app. You will not be charged for the BridgeOne app. You can choose None as your payment method in your account settings.
I forgot my Apple Account or Google password.
Reset it from your device settings before you try to download.
On iPhone, go to Settings, tap your name, then Sign-In and Security. On Android, go to Settings, then Google, then Manage your Google Account.
The download is stuck or very slow.
Connect to Wi-Fi rather than mobile data, check you have enough free storage, then restart your phone and try again. Tapping the paused progress circle usually resumes the download.
Do I need a BridgeOne account to use the app?
Yes. Sign in with the email address you registered with. If you do not have an account, then create one by tapping Sign Up.
Can I use the app on more than one device?
Yes. Install it on as many of your own devices as you like and sign in with the same account on each one.
How do I update the app later?
Most phones update apps automatically. To update manually, open the App Store and tap your profile picture, or open the Play Store and tap your profile picture, then Manage apps and device.
No question matches that. Try a different word, or email us and we'll answer it directly.
Support
Still stuck?
Send us a message and a screenshot of the issues you are facing. For better assistance attach the make and model of your phone and we will walk you through it.